Description : Customer Relationship Manager. Company : Tower Group. Location : Durban, KwaZulu-Natal
Logistics Customer Relationship Manager
The Customer Relationship Manager will be responsible for building and maintaining profitable relationships with key customers.
Key Responsibilities
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Managing customer related projects.
- Understanding and maintaining operational process and drive operational excellence.
- Driving SLA requirements nationally for the customers
- Weekly monthly KPI reports for customers.
- Analyzing the KPI reports and identifying trends to assist organisation and the customer to manage expectations.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
Minimum requirements
- A bachelor’s degree in Logistics or related field.
- A minimum of 3 years’ experience in a similar role.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Strong analytical capability.
- Superior knowledge of Logistics service offerings.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- High degree of confidentiality
- Highly organised and structured
- Strong level of accuracy and attention to detail
- Clear Criminal record
